I started a withdrawal a while ago, but the money is not in my account yet. Why?

After you submitted your withdrawal request, we sent you an email asking for verification documents. Because we did not receive a response, your withdrawal could not be processed.

Please check your inbox and your spam or junk folder to see if the email was filtered. To avoid missing important messages in the future, make sure PlayLottoGlobal is added to your list of trusted senders with your email service provider.

If you did provide the verification documents, but your withdrawal is still not showing in your account, please contact our support team.