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Self Help Documentation

How to play our lotteries

  • Can I make a deposit into my account to buy lottery tickets?
  • Can I make a deposit or pay for my lottery tickets via bank transfer?
  • Can I play from my country of residence?
  • Do I receive a scanned copy of my ticket?
  • Does PlayLottoGlobal charge any commission on my winnings?
  • Forgot your password or having trouble logging in?
  • Have questions or need assistance? Want to get in touch?
  • How do I buy a ticket?
  • How do I check if I won?
  • How do I use my account balance to buy tickets?
  • How does payment or deposit via instant bank transfer work?
  • How does the “Quick Pick” tool work?
  • How long does it take for my ticket scan to appear in my account?
  • I cannot see the money I just deposited in my account. Why?**
  • I just signed up, but I cannot log in
  • Is it legal to use your courier service to buy a lottery ticket?
  • Is PlayLottoGlobal the organizer of the offered lotteries?
  • My credit card is not in Euros. Can I still use it?
  • My credit card transaction was rejected. Why?
  • What does the “Pending” message mean in the countdown box?
  • What does the message “Tickets for nearest draw no longer available” mean?
  • What is the meaning of “jackpot”?
  • What is the minimum deposit required?
  • What payment methods are available?
  • When and where do lottery draws take place, and where can I find more information?
  • Why am I seeing an “Access denied” or “IP address blocked” message?
  • Why is the barcode on my ticket scan blackened?
  • Why is the draw date not showing for the ticket I just bought? What does “Unconfirmed” mean?

About payments, winnings and withdrawals

  • Can I make a deposit into my account to buy lottery tickets?
  • Can I make a deposit or pay for my lottery tickets via bank transfer?
  • Do I receive a scanned copy of my ticket?
  • Does PlayLottoGlobal charge any commission on my winnings?
  • Have questions or need assistance? Want to get in touch?
  • How can I cancel my withdrawal request?
  • How can I withdraw my winnings?
  • How do I check if I won?
  • How do I use my account balance to buy tickets?
  • How does payment or deposit via instant bank transfer work?
  • How long does it take for my ticket scan to appear in my account?
  • I cannot see the money I just deposited in my account. Why?**
  • I started a withdrawal a while ago, but the money is not in my account yet. Why?
  • Is it legal to use your courier service to buy a lottery ticket?
  • Is PlayLottoGlobal the organizer of the offered lotteries?
  • My credit card is not in Euros. Can I still use it?
  • My credit card transaction was rejected. Why?
  • What is the meaning of “jackpot”?
  • What is the minimum deposit required?
  • What payment methods are available?
  • Why is the barcode on my ticket scan blackened?
  • Why is the draw date not showing for the ticket I just bought? What does “Unconfirmed” mean?

About the lotteries

  • Can I play from my country of residence?
  • Have questions or need assistance? Want to get in touch?
  • How do I buy a ticket?
  • How does the “Quick Pick” tool work?
  • How long does it take for my ticket scan to appear in my account?
  • Is it legal to use your courier service to buy a lottery ticket?
  • What does the “Pending” message mean in the countdown box?
  • What does the message “Tickets for nearest draw no longer available” mean?
  • What is the meaning of “jackpot”?
  • When and where do lottery draws take place, and where can I find more information?

Account issues

  • Can I make a deposit into my account to buy lottery tickets?
  • Can I make a deposit or pay for my lottery tickets via bank transfer?
  • Do I receive a scanned copy of my ticket?
  • Does PlayLottoGlobal charge any commission on my winnings?
  • Forgot your password or having trouble logging in?
  • Have questions or need assistance? Want to get in touch?
  • How can I cancel my withdrawal request?
  • How do I check if I won?
  • How do I use my account balance to buy tickets?
  • How does payment or deposit via instant bank transfer work?
  • I just signed up, but I cannot log in
  • Why am I seeing an “Access denied” or “IP address blocked” message?
  • Why is the barcode on my ticket scan blackened?

About the Keno lotteries

  • Articles coming soon

About us

  • Does PlayLottoGlobal charge any commission on my winnings?
  • Have questions or need assistance? Want to get in touch?
  • Is it legal to use your courier service to buy a lottery ticket?
  • Is PlayLottoGlobal the organizer of the offered lotteries?
  • What is PlayLottoGlobal?
  • Why am I seeing an “Access denied” or “IP address blocked” message?

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Frequently Asked Questions

What are the steps to submit a purchase order?

Here's the process to submit a purchase order:

  1. Fill out the purchase order form.
  2. Obtain the necessary approvals from your manager or department head.
  3. Submit the approved purchase order to the procurement team.

Where can I find templates for customer presentations?

We have a library of customer presentation templates within the Sales & Marketing section of our knowledge base.

What is the process for requesting time off?
  1. Access our Time Off Request form.
  2. Fill out the form, including your desired dates and any relevant notes.
  3. Submit the form to your manager for approval.
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playlottoglobal.com is owned and operated by LLL World Marketing Limited. Registered address: Peiraios 30, 1st floor, office 1, 2023 Strovolos, Nikosia-Cyprus. Registration number: HE 453636. playlottoglobal.com is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros with License No. ALSI-202505055-F12. License holder is GMarketing Limited, Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize, Registry number 000047614. playlottoglobal.com has passed all regulatory compliance and is legally authorized to conduct gaming operations for any and all games of chance and wagering.